At PassCash, we aim to provide a smooth transaction experience, but sometimes issues can arise. Below are some common transaction issues and solutions:
1. Transaction Not Showing in Account
- Possible Causes:
- Processing delays or network congestion.
- Pending verification.
- Solution:
- Wait up to 48 hours for the transaction to process.
- Check your email for any verification requests. If no updates, contact support with the transaction ID.
2. Payment Link Not Working
- Possible Causes:
- Expired or incorrect payment link.
- Payment method or currency issues with the recipient.
- Solution:
- Double-check the payment link for accuracy and create a new one if expired.
- Verify the recipient's payment method and ensure compatibility.
3. Payment Failed
- Possible Causes:
- Insufficient funds in your account.
- Incorrect payment details or network issues.
- Solution:
- Ensure sufficient balance in your account or wallet.
- Double-check payment details (wallet address, email, etc.) and try again.
4. Cryptocurrency Deposit Not Reflected
-Possible Causes:
- Cryptocurrency network congestion or processing time.
- Incorrect wallet address or network.
- Solution:
- Confirm the correct wallet address and network were used for the deposit.
- Wait 1-2 hours for the deposit to reflect, and if unresolved, contact support with the transaction ID.
5. Withdrawal to Bank Not Processed
- Possible Causes:
- Incorrect bank account details.
- Delays or restrictions from your bank.
- Solution:
- Double-check your bank details (IBAN, account number).
- Contact your bank for possible restrictions, and if the issue persists, reach out to support.
6. Currency Conversion Issue
- Possible Causes:
- Market fluctuations or lack of liquidity for the chosen currency.
- Solution:
- Check the latest conversion rates to ensure they match your transaction.
- Try again later or use an alternative currency if liquidity is unavailable.
For unresolved issues, please reach out to PassCash Support by submitting a support ticket.