Common Transaction Issues

At PassCash, we aim to provide a smooth transaction experience, but sometimes issues can arise. Below are some common transaction issues and solutions:


1. Transaction Not Showing in Account

- Possible Causes:

   - Processing delays or network congestion.

   - Pending verification.

- Solution:

   - Wait up to 48 hours for the transaction to process.

   - Check your email for any verification requests. If no updates, contact support with the transaction ID.


2. Payment Link Not Working

- Possible Causes:

   - Expired or incorrect payment link.

   - Payment method or currency issues with the recipient.

- Solution:

   - Double-check the payment link for accuracy and create a new one if expired.

   - Verify the recipient's payment method and ensure compatibility.


3. Payment Failed

- Possible Causes:

   - Insufficient funds in your account.

   - Incorrect payment details or network issues.

- Solution:

   - Ensure sufficient balance in your account or wallet.

   - Double-check payment details (wallet address, email, etc.) and try again.


4. Cryptocurrency Deposit Not Reflected

-Possible Causes:

   - Cryptocurrency network congestion or processing time.

   - Incorrect wallet address or network.

- Solution:

   - Confirm the correct wallet address and network were used for the deposit.

   - Wait 1-2 hours for the deposit to reflect, and if unresolved, contact support with the transaction ID.


5. Withdrawal to Bank Not Processed

- Possible Causes:

   - Incorrect bank account details.

   - Delays or restrictions from your bank.

- Solution:

   - Double-check your bank details (IBAN, account number).

   - Contact your bank for possible restrictions, and if the issue persists, reach out to support.


6. Currency Conversion Issue

- Possible Causes:

   - Market fluctuations or lack of liquidity for the chosen currency.

- Solution:

   - Check the latest conversion rates to ensure they match your transaction.

   - Try again later or use an alternative currency if liquidity is unavailable.


For unresolved issues, please reach out to PassCash Support by submitting a support ticket.



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