Virtual Card FAQs
No, virtual cards can only be used for online transactions. They are not designed for ATM withdrawals, but they can be used for point-of-sale (POS) purchases by PassCash agents in physical stores.
Yes, if your virtual card is lost or stolen, follow these steps:
Log into your PassCash account and go to the Cards section.
Select Report Lost/Stolen.
Request a new virtual card, which will be issued with a new card number.
If your virtual card is declined:
Check the available balance to ensure there are enough funds.
Verify that the payment details are correct.
Ensure the merchant accepts Visa or MasterCard.
If the issue persists, please contact our support team for assistance.
To cancel your virtual card:
Log into your PassCash account.
Go to the Cards section in your dashboard.
Select Cancel Card and confirm your cancellation request.
Please note that cancelling your virtual card will prevent you from using it for future transactions, but it will not affect any pending payments or refunds.
Yes, you can use your virtual card for recurring payments, such as subscriptions, utility bills, or membership fees, as long as the service accepts Visa or MasterCard.
To add funds:
Transfer funds from your PassCash wallet or another linked account to the virtual card balance.
Navigate to the Add Funds section within your virtual card settings in the dashboard.
Follow the prompts to add the amount to your virtual card.
To check your balance:
Log in to your PassCash account.
Go to the Cards section of your dashboard.
Your virtual card balance will be displayed alongside other account details.
Yes, you can use the PassCash virtual card for international transactions wherever Visa or MasterCard is accepted. It?s perfect for shopping online from international retailers or making payments to global services.
Issuance Fee: $10 USD per card.
Monthly Maintenance Fee: $2 USD per month for the virtual card.
Transaction Fees: Dependent on the specific payment network (Visa or MasterCard).
Please check the Fees page for a full breakdown.
To get a virtual card:
Log in to your PassCash account.
Go to the Cards section in your dashboard.
Choose the option to Request a Virtual Card.
Pay the $10 USD issuance fee.
Once processed, your virtual card details will be available in your dashboard, and you can start using it for online transactions.