Questions Answer
See the answer that previously asked by our customers.
If your deposit cannot be verified (for instance, due to incorrect proof of payment), our admin team will notify you, and you may need to resubmit the correct proof. Make sure you submit the correct screenshot with clear details to avoid delays.
If you deposit a cryptocurrency other than USDT, it may not be supported and could result in a loss of funds. Always ensure you're sending the correct cryptocurrency to the right address.
You can verify the status of your deposit by logging into your PassCash account and checking your wallet balance. If the deposit is still pending, you may need to wait for admin verification. Contact support if the deposit is delayed beyond 48 hours.
We support USDT and credit/debit card payments for deposits. We plan to add more cryptocurrencies in the future, so stay tuned for updates!
If your deposit hasn?t appeared in your account after 48 hours:
Double-check your transaction details and ensure the payment was sent to the correct wallet address.
Check if there are any network delays or issues with the blockchain.
If the issue persists, contact our support team by submitting a support ticket for further assistance.
After making a deposit, take a screenshot of your payment and submit it as proof. To submit:
Go to the Support section in your dashboard.
Open a Support Ticket with the subject Proof of Payment.
Upload your screenshot and wait for verification, which typically takes 24-48 hours.
For deposits of USDT, the exchange rate is set at $1 due to the current provider's rates. The rate may fluctuate based on market conditions, so please verify the rate before completing your deposit.
The deposit fee for cryptocurrency is based on network fees and may vary depending on the current blockchain congestion and market conditions.
After initiating the deposit, it can take 24-48 hours for the transaction to be verified by our admin team. Please ensure that you have taken a screenshot of the payment and submitted it via the support ticket system.
Yes, the minimum deposit amount for USDT is $10 USD or equivalent in other currencies.