Questions Answer
See the answer that previously asked by our customers.
Issuance Fee: $10 USD per card.
Monthly Maintenance Fee: $2 USD per month for the virtual card.
Transaction Fees: Dependent on the specific payment network (Visa or MasterCard).
Please check the Fees page for a full breakdown.
To get a virtual card:
Log in to your PassCash account.
Go to the Cards section in your dashboard.
Choose the option to Request a Virtual Card.
Pay the $10 USD issuance fee.
Once processed, your virtual card details will be available in your dashboard, and you can start using it for online transactions.
A virtual card is a digital version of a debit or credit card that allows you to make online transactions securely without the need for a physical card. PassCash offers both virtual Visa and MasterCard options, which you can use to shop online, pay bills, and more.
To receive payments via a payment link:
Navigate to the Payment Link section in your dashboard.
Generate a payment link and copy it.
Share the link with customers, who can pay using their preferred payment method.
Payment received through the link will reflect in your PassCash wallet.
PassCash supports a wide range of currencies, including but not limited to:
USD (US Dollar)
EUR (Euro)
GBP (British Pound)
BTC (Bitcoin)
ETH (Ethereum)
USDT (Tether)
Caribbean currencies like JMD (Jamaican Dollar), BBD (Barbadian Dollar), and more.
If you experience a transaction issue (e.g., declined payment, payment not reflecting), follow these steps:
Check your account balance and payment details.
Ensure there are no network or technical issues.
Contact customer support by submitting a support ticket if the issue persists.
Account verification is essential for increased transaction limits. To verify your account:
Go to the Account Verification section in your dashboard.
Upload the required documents (e.g., government-issued ID, proof of address).
Wait for our admin team to review and approve your documents.
Once verified, your account limits will be increased.
To secure your account:
Enable Two-Factor Authentication (2FA) in your Security Settings.
Use a strong, unique password for your PassCash account.
Regularly update your password and security settings.
If you need assistance, you can:
Submit a Support Ticket through the Help Section of your dashboard.
Use Live Chat (available during working hours).
Contact us via email at support@passcash.org.
Our team will respond within 24-48 hours.
Yes, PassCash supports both local and international transactions. You can send and receive payments in supported currencies, and use the platform globally with our virtual Visa/MasterCard.