Resolving Declined Payments

If a payment on PassCash is declined, it could be due to various reasons.

Below are the common causes of declined payments and steps to resolve the issue:

1. Insufficient Funds

- Possible Causes:

   - Your account or wallet may not have enough funds to cover the transaction.

- Solution:

   - Ensure your account has sufficient balance to complete the payment.

   - If you're paying with cryptocurrency, ensure you have enough funds to cover transaction fees as well.

2. Incorrect Payment Details

- Possible Causes:

   - Incorrect wallet address, card information, or other payment details.

- Solution:

   - Double-check all payment details before submitting (e.g., wallet address, card number, expiration date).

   - Make sure there are no typographical errors.

3. Payment Method Not Supported

- Possible Causes:

   - Some payment methods or currencies may not be supported by PassCash.

- Solution:

   - Check if your payment method (e.g., card, crypto wallet) is supported.

   - Consider switching to another supported method or currency.

4. Security or Fraud Prevention

- Possible Causes:

   - Fraud detection systems may flag the transaction as suspicious.

- Solution:

   - Check your email for a notification about the declined payment and follow any steps to verify your identity or transaction.

   - If you believe the payment was incorrectly flagged, contact PassCash support for assistance.

5. Payment Gateway Issues

- Possible Causes:

   - Temporary issues with our payment provider or gateway.

- Solution:

   - Wait a few minutes and try the payment again.

   - If the issue persists, check for updates on system maintenance or downtime, or reach out to support for assistance.

6. Account Limitations

- Possible Causes:

   - You may have reached your account?s transaction limits.

- Solution:

   - Review your account limits under Account Settings.

   - If your limits have been reached, you may need to upgrade your account or wait until the next billing cycle.

7. Network or Technical Issues

- Possible Causes:

   - Temporary issues with your internet connection or PassCash?s network.

- Solution:

   - Check your internet connection and try again.

   - If the issue persists, contact PassCash support for assistance.

Step 8: Contact Support

If you?ve followed the above steps and the payment is still declined, reach out to PassCash Support:

1. Submit a Support Ticket:

   - Go to the Support Section of your dashboard.

   - Click Submit a Ticket and include the declined transaction details (transaction ID, payment method used).

2. Support Response Time:

   - Our support team typically responds within 24-48 hours.

   - For urgent matters, you may contact us via live chat (if available).